- Return
for a product will be accepted only if:
- Order
is received in damaged condition.
- Wrong
product is sent.
- Part
of the order is missing.
In all of the above
cases, customer shall inform us within 72 hours of receiving the order with a
valid image proof.
- Only
products worth same or more value would be eligible for exchange. No
refunds will be processed.
- Exchange
product will be dispatched within 48-72 hours of receiving the request.
- A
reverse pick up will be generated with our courier partner once the
return/ exchange requested in accepted.
- In
any case, if a prepaid order is not delivered a refund will be initiated
within 3-5 working days via same mode of payment.
- If
a customer wishes to return/exchange a product after 72 hours of delivery,
the same should be couriered back at our facility after which a refund
will be initiated within 3-5 days of receiving the product back at our
warehouse. Courier charges will not be bared by ASAP Medical.
The tracking details for
the same should be shared on contact@asapcure.com.
- If
an exchange is requested in the above case, order will be dispatched
within 3-5 days of receiving the product back at our warehouse. To
return/exchange a product, you can Call our customer Care Team on 91-828282 3314/15/16
(Working hours: Monday to Saturday, 10:00 am to 06:00 pm) or email us at contact@asapcure.com
How do you return?
Reverse pick up from your
shipping address: Our reverse pick-up facility is currently available only in
selected locations, which fall under the service network of our courier
partners.
Self-ship: In case your
pin code is not serviced by our courier partner, you will have to self-ship the
product(s) back to us, to reach our Returns Department. For all self-shipped
returns, you will be reimbursed INR 100 towards your shipping costs as a
voucher which can be used for future purchases on our website. The same is
subject to your returns being inspected and quality checked on receipt in our
warehouse.
Shipping Address for
self-ship product/s:-
Address: ASAP
Medical LLP
410 F.I.E. Patparganj
Industrial Area, New Delhi – 110092
CANCELLATION POLICIES:
- If
a customer requests for a cancellation of prepaid order which is in
transit, refund will be initiated only after the courier company confirms
the same. This might take up to 7-9 days. ASAP medical will not be
responsible if the order is delivered. Time frame for initiating the
refund will be 3-5 days after confirmation from the courier team.
- Items
bought individually or as whole during sale or offer period are not
eligible for cancellation
- www.asapmedical.in
reserves the right to cancel any order without any explanation for doing
so, as per the circumstances where the requirement could not be met. The
company will ensure that any communication of cancellation of an order or
any applicable refund will be made in reasonable time.
Cash On Delivery Policy
As per the Cash on
Delivery policy:
- To
avail C-O-D Service, all items in the cart should be applicable for C-O-D.
- C-O-D
is applicable on a minimum sale value of Rs. 0 and maximum of Rs. 50,000
only.
- Pin
code provided for Cash on Delivery should be in the serviceable area. If
not, any online payment mode needs to be used.
- You
cannot open the box without making the payment at the time of delivery.
- If
the product / box is open, do not accept the order.
- No
credit/debit cards are accepted in Cash on Delivery.
Using Cash Back &
Promo Codes/Coupons
- Cash
back Promo Code may not be applicable for all the products on the website.
- Special
coupons should be redeemed within the limited period, and validity once
expired, cannot be extended later.
- Two
offers cannot be clubbed together using the Promo Code.
- www.asapmedical.in
reserves the right to cancel any promotional 'Promo Code' and the
transactions in which they are used. (This is not applicable on Cash back
Promo Codes)
- Cash
back and Promo Code /Coupon code cannot be clubbed together to avail an
offer at www.asapmedical.in This means,
if Promo Code is used in an offer, Cash back cannot be generated.
- Cash
back amount is subject to change at the sole discretion www.asapmedical.in
Images &
Representations of Products/Services
Product Images are
indicative in nature
Actual Product may differ
from the image. Please refer to the product specification for the product
For Queries/Comments
Send us your
questions/queries or comments to contact@asapcure.com